Work Experience
Technical Skills
Product
- UI/UX
- Human Centered Design
- Design Systems
- Figma
- Adobe Creative Suite
Engineering
- HTML
- CSS/Sass
- WCAG/Web Accessibility
- JavaScript
- TypeScript
- React
- Webflow
- WordPress
Tools
- Git
- Cypress
- Storybook.js
- Laserfiche
- Jira
- Notion
- VS Code
- Office365
Work History
- User Research & Project Management: Led comprehensive discovery sessions with subject matter experts across the health department to document current processes, identify communication gaps, and dismantle information silos. Translated complex findings into detailed documentation and roadmaps to improve workflow usability and cross-departmental efficiency.
- System Standardization & Digital Governance: Directed the redesign of cross-divisional workflows using Laserfiche to connect to department records repositories. Replaced fragmented legacy technologies with more functional, user-informed systems that improved data reliability and reduced user error.
- Internal Site Usability & Knowledge Library: Improved internal SharePoint site usability by restructuring navigation and creating page templates. Consulted with team leads to optimize digital resources and authored internal training guides to increase technical literacy and self-sufficiency across the department.
-
Product Channel Development: Led the design and development of the front end for a new product channel on a distributed microservice architecture, leading to significantly improved Net Promoter Score and client satisfaction.
- Custom In-House Systems: Mastered a custom in-house Golang templating system to design and build several complex views and act as a subject matter expert for team members.
-
Project Leadership & User-Centric Design: Redesigned the app's most-used page type, leading the project through design iterations and implementation. This initiative united business stakeholders to improve usability and bring parity across different asset channels.
- User Research & Collaboration: Gained a well-rounded view of user behavior and pain points by collaborating cross-departmentally and analyzing data from user research, surveys, and interviews.
- Wireframing & Prototyping: Created low- and high-fidelity wireframes and prototypes in Figma. Led sessions to A/B test design prototypes and iterated based on direct feedback.
- API Integration & Page Optimization: Helped build new API endpoints with Django templates and custom JavaScript components, significantly speeding up page load times.
-
Front End System Migration: Architected the integration of a new React front end to migrate off a monolithic Python/Django application and onto a faster, more RESTful UI. This exponentially sped up users' workflow efficiency by taking user interaction time from several seconds long to instantaneous.
- Component Library Maintenance: Built a component library using Storybook.js and wrote comprehensive documentation to establish consistency and reusability of UI components.
- Product Improvement & Advocacy: Regularly audited the product to identify areas of improvement in UI design or code architecture. Advocated for projects to improve app's intuitiveness, usability, and accessibility in an effort to reduce client onboarding time and frequency of customer support tickets.
- Full-Stack Incident Management: Leveraged application logs and system dashboards to investigate and triage high-urgency incidents across the stack, contributing to a 30% reduction in resolution time compared to the previous year.
- Responsive Design: Designed and developed mobile-first, responsive websites, web apps, landing pages, and email templates for a wide variety of clients, prioritizing flexible usability and scalability.
- Product Leadership: Led each web project's planning, prototype, design and front end development with a small core team, collaborating closely with back end engineers, designers, writers, and account managers to deliver cohesive and effective solutions.
- Custom CMS Modules: Assisted back end development team with custom CMS modules, including email and blog functionality, primarily using Laravel Blade (PHP) templates and Wordpress.
- Coding Standards & Documentation: Created code style guides, standards, and templates for the team to ensure system scalability and adherence to web accessibility standards.
- Multi-Disciplinary Contributions: Contributed to UX and graphic design, content writing, and SEO for client campaigns, wearing multiple hats to support project success and client satisfaction.
Volunteer & Pro Bono
Served as the lead on a project to improve the user experience of an outdated court system in Hamilton County, TN. After exhaustive interviews and demos with the engineers maintaining the system, we provided a three-part plan: easy-to-implement quality of life improvements on the current app; larger-scoped UX changes to the system; and a component library with workflow mockups for the team to use to advocate for and work towards a system redesign.
Worked with a small team to redesign the website for Mission Kids Co-Op, a non-profit preschool in San Francisco. I built a custom WordPress theme including custom page templates, widgets, and site navigation, integrating WordPress plugins to strengthen site functionality and amplify the organization's messaging. I provided an easy-to-use backend for site updates and thorough documentation for staff to maintain the site.
Education & Certificates
- Award: Excellence in Data Modernization (CDC Foundation), April 2026
- Certification: Certified Professional in Accessibility Core Competencies (CPACC) (IAAP), expires 12/2027
- Certification: Human Centered Design for Public Professionals (InnovateUS), July 2024
- Bachelor of Arts Degree: University of Rhode Island, May 2013